As part of its corporate mission, Quality represents a key element for Manens, not only for activities in Italy but even more so for those developed by its branches abroad. “Quality” is intended in the broadest sense of the term, in relationships with clients, external suppliers, and internal resources, to ensure training and professional growth following principles of morality and social ethics.

Manens' goal is to provide engineering services to clients in full compliance with the sector's complex regulations and, more generally, all applicable laws and standards. These services must offer technically and economically sound solutions—solutions that not only meet regulatory constraints but also maximize the overall value-to-cost ratio, including both social costs and benefits.

In particular, when operating internationally, Manens is committed to integrating and harmonizing not only technical and regulatory aspects from different schools and traditions, but also diverse cultures, religions, and worldviews. This applies both within its teams and in its relationships with third parties such as clients, suppliers, contractors, public authorities, auditors, consultants, and others.

This objective is therefore aligned with achieving full client satisfaction, through consistent technical commitment and constructive and respectful collaboration.

Manens' management defines its service delivery policy based on the following guiding principles and is committed to communicating them internally and externally, implementing them, and adapting them in response to market changes and the specificities of the company.

• Client satisfaction is our top priority. Achieving a company-wide quality management system requires the involvement of everyone in a continuous improvement effort, identifying and eliminating defects or anomalies, analyzing root causes, assessing the effectiveness of corrective actions, and preventing recurrence.
• Quality in all its aspects is a responsibility shared by all members of the company. It cannot be separated from individual job responsibilities and must be developed and implemented throughout all company activities, following the operational processes in place.
• Fostering a market-oriented culture at every level is a key objective, actively promoted by management. All market feedback is carefully evaluated and translated into corporate development plans. Client satisfaction depends primarily on the adequacy of the proposed service, which must comprehensively address client needs, including timely and effective support during project execution.
• Improving efficiency in all areas of the company is our overarching goal, ensuring adequate returns for the financial commitments made. This goal is pursued continuously through process monitoring and analysis of performance indicators, client satisfaction, and stakeholder feedback. The BIM (Building Information Modeling) methodology is a strategic element in ensuring operational excellence, optimizing the design process, improving information management, and ensuring precision and coordination throughout all design phases. BIM practices are aligned with national and international standards as well as internal corporate procedures.
• Professional development of all staff members, inclusive and free of gender bias, based on engagement and training, is recognized by management as a strategic and competitive factor in maintaining and expanding our market position. This requires fostering a culture of teamwork, enabling each individual to express their professionalism and creativity while encouraging diverse perspectives and the development of skills, talent, and physical and intellectual energy. Training is planned on both a short- and long-term basis to support this growth.
• Maintaining ongoing and effective collaboration with external consultants who provide sector-specific services is a key objective for ensuring the final quality of our product, and one that we aim to pursue consistently. Similarly, all procurement of services, materials, and equipment must be sourced from qualified suppliers under optimal value, cost, and lead time conditions. Monitoring supplier performance is essential to achieving this objective.
• Compliance with occupational health and safety regulations, along with relevant staff training and information, and adherence to the risk assessment document, is another key aspect of quality. Internal staff are seen as clients too, and their full satisfaction is fundamental to achieving the above goals.
• The company is committed to maintaining certification of its Integrated Management System (IMS) by UNI EN ISO 9001, UNI EN ISO 14001, UNI ISO 45001, and UNI/PdR 125 standards, by an Accredia-accredited third-party organization.

The achievement of these objectives depends not only on management’s capabilities, but above all on the motivation and dedication of division heads and project unit leaders—their ability to adhere to structured, planned work methods, limit improvisation, and uphold the commitments made to clients, the company, and colleagues.

This Quality Policy is communicated to all employees and collaborators, from the most senior to the most recently hired. Its dissemination and the emphasis on adhering to its guiding principles and objectives are a top priority for Manens’ general management and partners.

Padua, July 1, 2024

Manens is an engineering company specializing in the design and management of high-complexity technological systems for civil and naval sectors. The company recognizes the importance of minimizing environmental impact and is committed to continuously improving its professional performance with a strong focus on environmental sustainability.

Our Principles

The company’s vision is to contribute to the development of technological infrastructure through sustainable design, while promoting, encouraging, and facilitating lifestyles and behaviors that support the long-term well-being of the global ecosystem and all its inhabitants.

Our ambition to lead the way in the development of sustainable buildings drives us to deliver projects that combine research and integrated design. This approach includes the use of innovative tools, knowledge of cutting-edge technologies, and the related production processes. As a result, we are able to maximize the performance of our systems not only in terms of energy efficiency but also overall sustainability throughout their lifecycle, according to the “Life Cycle Assessment” (LCA) principle.

Manens is fully aware that the indirect impacts of environmentally responsible design choices far outweigh the direct impacts from office operations. For this reason, sustainability and environmental impact reduction are integral to both our corporate vision and our design strategies. At the same time, we are committed to a continuous environmental improvement policy, including reducing the environmental footprint of both our offices and construction sites.

Manens consistently reviews and improves its operational methods, sharing relevant information across all its offices. The Quality Management System provides an integrated framework for setting and pursuing environmental objectives. In this context, our ISO 9001, ISO 14001, ISO 45001, and UNI/PdR 125 certifications are unified under a single Integrated Management System (IMS), certified by an Accredia-accredited third-party body. This system serves as a control tool for both our processes and strategies.

Work Methods

Sustainability and environmental protection are the foundation and strategic principles guiding our design approach, and we follow this operational framework:

• Designing buildings based on regenerative principles or near-zero energy consumption (NZEB – Near Zero Energy Building);

• Adopting the best available innovative solutions and technologies to minimize the energy demands of building systems;

• Minimizing the environmental impact of systems related to non-renewable energy consumption (during building operation) through mindful design focused on indoor environmental quality and maximizing the use of renewable energy sources;

• Promoting solutions and system strategies that extend the lifecycle of technological systems, reducing the need for major modifications through high flexibility;

• Organizing system layouts to ensure easy maintenance throughout the building’s lifespan, thus extending its useful life;

• Prioritizing solutions, strategies, and technologies selected according to LCA principles, meaning they should be easily disassembled and/or reused, dismantlable, made with recycled content, and certified for their environmental characteristics;

• Expanding the “building-systems” concept into a broader “ecosphere-building-systems” approach, recognizing that a building’s performance is not solely dependent on its energy characteristics;

• Enabling integrated collaboration between all specialists involved in project development, based on the understanding that reducing environmental impacts requires synergy between all building, system, and environmental subsystems;

• Applying principles of energy and environmental certifications throughout all design phases;

• Employing staff with strong technical expertise who are continuously trained on environmental topics;

• Relying on specialized personnel dedicated to enhancing and implementing strategies and technologies that minimize environmental impact—including experts in widely recognized environmental certifications and staff skilled in using advanced digital simulation tools (for energy, lighting, acoustics, daylighting, comfort, etc.);

• Operating in full compliance with all applicable environmental laws and reference regulations, including non-binding ones, while pursuing environmental objectives aimed at protecting natural resources and reducing pollution, with particular attention to the impacts of construction activities, including noise, dust, and waste management.

Commitment

Manens applies the principles of sustainability throughout all its processes, starting from the offer of its professional services to potential clients, with the aim of minimising the environmental impact of the works and services to be delivered. Sustainability is not only understood in terms of energy, but also in relation to dialogue with the territory, resource consumption (both renewable and non-renewable), and spatial comfort, in line with the most recent definitions.

From this perspective, the ultimate goal that Manens strives to achieve is to ensure that every built intervention not only improves the quality of life of a group or individual, but also minimises waste, reduces pollution, conserves energy and natural resources, and preserves the land and its habitats. Moreover, sustainability is not seen merely as a matter of "energy efficiency" or "green" building design: true sustainability must address all building and plant processes through an ecological design philosophy.

This philosophy is also reflected in Manens’ dissemination activities, aimed at promoting awareness of environmental issues in the construction market. The company’s environmental commitment is communicated to clients and the public through conferences and publications, and is further reinforced by its active participation in associations focused on environmental sustainability and energy efficiency, such as AICARR (Italian Association for Air Conditioning, Heating and Refrigeration), Green Building Council Italia, and the U.S. Green Building Council. Manens also contributes to the development of standards through involvement with relevant regulatory bodies.

Workplaces

Another key objective for Manens is to minimise the direct environmental impact of its business activities while providing a comfortable, healthy, and safe workplace for employees, consultants, and visitors. This is achieved through a series of measures, including:

• Promoting awareness among staff of environmental issues and potential mitigation actions during operational activities;
• Communicating to all internal staff the environmental sustainability strategies adopted for workplace management;
• Encouraging efficient use of materials and resources, and promoting waste reduction through reuse and recycling;
• Promoting the use of renewable energy sources and highly efficient, innovative systems for heating, cooling, and lighting;
• Favouring the use of energy-efficient equipment;
• Using finishing materials and products that are safe for human health;
• Reducing water consumption for both internal (sanitary systems) and external (irrigation) use;
• Purchasing recycled, recyclable, or refurbished equipment, products, and materials when these alternatives are available, cost-effective, and suitable;
• Applying environmental sustainability and life-cycle analysis principles to the procurement of consumables, in line with functionality, suitability, and cost;
• Performing regular maintenance of buildings and systems to extend their useful life;
• Developing, applying, and updating management plans to ensure safety and wellbeing of workers;
• Promoting the use of alternative means of transport, especially public transportation and bicycles, where safe and practical;
• Periodically reviewing the management and maintenance of office spaces in response to major issues encountered and market developments.

Personnel

In carrying out its activities, Manens relies on highly specialised personnel capable of ensuring the highest standards of excellence and professionalism, and of collaborating actively with all other specialists involved in projects and construction sites.

To this end, Manens implements a continuous training programme for the professionals involved in various activities and environmental sustainability issues, addressing specific needs as they arise. Key training topics include:

• Technological innovations in the field of building systems;
• Energy efficiency and renewable energy systems;
• Environmental legislation and regulations;
• Minimum Environmental Criteria issued by the Italian Ministry for the Environment;
• National and international energy-environmental certification systems (LEED, BREEAM, WELL, ITACA);
• Developments in scientific research related to environmental sustainability;
• Digital tools for simulating building environmental performance;
• Design and management software.

All training activities for Manens personnel are properly recorded within the company’s internal management system to monitor skills and plan future actions.

Recognising the importance of environmental sustainability in project development, Manens strengthens its design activities with the support of a dedicated specialist unit: the “Building Physics” team. Within this unit, advanced expertise has been developed in building simulation (acoustic, lighting, energy, comfort) and environmental certification, supporting the standard design process with the aim of applying sustainability principles and ensuring compliance with environmental impact reduction criteria as outlined above.

Operating Methods and Internal Improvement Objectives

Environmental performance goals are periodically set to mitigate the direct impact of Manens’ office operations. Performance will be monitored with reference to, where applicable, environmental certification standards such as LEED, BREEAM, WELL, and ITACA.

The short- and medium-term objectives include:

• Regular maintenance of systems to ensure they operate at peak efficiency and meet safety standards;
• Maximising effective waste sorting of all types generated at company sites;
• Implementing policies to reduce paper consumption and, where printing is necessary, encouraging:
• Reduced paper use through digital alternatives;
• Use of sustainable materials such as FSC-certified paper and environmentally compatible inks and toners (eco cartridges or long-life alternatives to reduce waste);
• Use of recycled paper for internal purposes, with waste paper collection points near printers;
• Scaled printing and plotting to reduce paper consumption, with double-sided reproduction where possible;
• Encouraging the use of energy-saving equipment and systems for automatic lighting control in common and transitional spaces;
• Setting devices (printers, PCs, etc.) to enter low-energy modes after periods of inactivity;
• Encouraging catering suppliers to use sustainable products (e.g. low-impact packaging and hot beverage containers made from renewable resources) to support “plastic-free” initiatives;
• Promoting the use of eco-friendly cleaning products for office and plant maintenance;
• Ensuring no soil contamination from motorised maintenance equipment in green areas.

Padua, 15 March 2024

Principles

Manens, firmly believing that the most important success factor for any company lies in the professional contribution of the people working in it, in an environment of mutual trust and integrity, recognizes the central role of human resources. In particular, the company’s ethical principles:

• require that personnel selection is based on objective and transparent criteria, ensuring equal opportunities for all candidates;
• require that all personnel are employed under a regular employment contract;
• forbid any form of undeclared or irregular work;
• forbid all forms of discrimination against collaborators;
• require the safeguarding of workers’ health and safety, demanding both the implementation of safe activities to protect health and the provision of adequate training and information on safety risks, in compliance with current legislation according to the type of activity performed;
• require that directors, staff, collaborators, auditors, and statutory auditors comply with internal regulations, the obligations deriving from their roles, employment contracts, internal policies and procedures, and report any violations or cases of physical, verbal, or digital abuse—either directly or anonymously—through the available channels (whistleblowing tool, internal virtual help desk on the HR-Zucchetti platform).

Commitment

In carrying out its activities, Manens’ Management considers the protection of human health and workplace safety a fundamental duty. It therefore commits to pursuing continuous improvement objectives in health and safety by allocating human, material, and financial resources. This commitment is an integral part of the company’s operations and a strategic goal aligned with the broader purposes of the organization.

Manens’ Management defines, communicates, and shares with all internal and external collaborators the objectives to be pursued in accident prevention and control, to safeguard people and the environment. The Company is fully aware that the active contribution of each individual is essential for achieving these goals and for maintaining the highest levels of health and safety.

Approach

To this end, the Management has issued a Safety Policy and implemented an occupational health and safety management system, reaffirming its own and the entire organization’s commitment to:

• fully comply with all applicable health and safety laws and regulations relevant to its activities and services;
• allocate adequate resources in all offices to ensure a proper Occupational Health and Safety Management System and provide safe and healthy working conditions aimed at eliminating hazards, preventing work-related injuries, and reducing risks;
• promote all initiatives necessary to prevent incidents, whether major or minor, that could compromise the safety of staff or surrounding communities, through identification and analysis of risks associated with the work being performed or resulting from changing conditions;
• perform a thorough analysis of hazards and risks for all workers present at construction sites where Manens acts as safety coordinator, to eliminate or mitigate such risks;
• encourage initiatives for consultation and participation of collaborators and their Safety Representatives, through targeted training, awareness-raising, and sharing of information;
• raise awareness and inform all employees and external collaborators of the need to comply with applicable safety and hygiene regulations when operating at Manens’ premises;
• manage equipment, products, and consumables appropriately, and apply procedures that ensure the safety of both workers and individuals living or working near company sites;
• promote transparent and collaborative relationships with public and private entities and local communities.

The Integrated Management System (IMS) Manual, developed by standards UNI EN ISO 9001, UNI EN ISO 14001, UNI ISO 45001, and UNI/PdR 125, along with all related documents, testifies this commitment and serves as the operational guide for the certified management system, validated by an Accredia-accredited third-party organization.

Personnel

In conducting its activities, Manens’ Management identifies and appoints personnel assigned to the Prevention and Protection Service (SPP), ensuring gender equality in the process. These individuals cooperate with the Management in pursuing workplace safety.

Manens implements a continuous education and training program for individual roles and SPP staff. Key areas of training and education include:

• training SPP personnel through specific courses provided by accredited bodies and encouraging ongoing internal training in addition to legal requirements, to ensure prompt and effective response in emergencies;
• adequately training all employees at the start of their employment;
• educating all collaborators on emergency procedures through annual evacuation drills;
• annually reviewing the Risk Assessment Document and emergency plans for each location, addressing any issues arising from unsafe behaviours.

In collaboration with the appointed occupational physician, Management promotes health surveillance and wellness programs to safeguard worker health. This includes:

• conducting pre-employment medical exams to assess fitness for the specific job;
• conducting periodic medical check-ups to monitor the ongoing health of workers and verify continued fitness for their assigned tasks.

Workplaces

Another key objective for Manens is to minimize direct risks in the work environment while providing comfortable, healthy, and safe workplaces for employees, collaborators, and visitors. This is achieved through the following measures:

• performing regular maintenance of building systems and equipment to ensure ongoing safety for all occupants;
• regularly reviewing maintenance and management procedures for operational sites based on identified issues and updates to laws and safety regulations;
• developing, implementing, and updating the health and safety management system and emergency plans specific to each site;
• developing and implementing safety coordination plans during the execution phase of works, including risk assessments tailored to each worksite and task;
• annually reviewing the Risk Assessment Document concerning workplace hazards;
• using finishing materials, equipment, and consumables that are free from risks to human health and aligned with the environmental policy principles of using recycled, recyclable, or refurbished products when available, cost-effective, and compliant.

Continuous Improvement

Manens’ Management and all individuals involved, as outlined in Legislative Decree 81/2008, commit to continuously monitoring health and safety management. This is done through internal audits of relevant aspects, ensuring compliance with applicable legislation and considering external recommendations where applicable.

Each year, during the Management Review, the safety policy and the entire system are reassessed to evaluate their effectiveness and identify any need for updates. Objectives and improvement programs for the following year are defined and communicated to all personnel and company stakeholders.

Padua, March 15, 2024

The purpose of Manens S.p.A. is to provide engineering and architectural services to its clients in full compliance with the complex regulations of the sector and all applicable laws, offering technically advanced and sustainable solutions that are also economically appropriate. These solutions are designed not only to comply with regulatory requirements, but also to maximise the overall benefit-to-cost ratio, including social costs and benefits.

Manens is committed to combining and integrating not only technical and regulatory aspects derived from different schools of thought, but also diverse cultures, religions, and ways of thinking and living—both within its team of employees and collaborators, and in its relationships with third parties such as clients, suppliers, contractors, as well as with governing and administrative bodies, auditors, consultants, etc., particularly in international activities.

This purpose therefore aligns with the full satisfaction of the client, to be achieved through consistent technical and professional commitment, ongoing training and learning, and a constructive and respectful collaboration.

What all Manens projects have in common is the constant pursuit of innovative solutions focused on safety, energy efficiency, environmental respect and sustainability, as well as global cost-effectiveness.

The company sees each design assignment as an opportunity for research and in-depth study, experimentation, development of new technological solutions, and the acquisition of new knowledge and expertise. For this reason, Manens promotes the development of methodologies, skills, and capabilities in emerging fields such as building physics—always with specific attention to mitigating or limiting both direct and indirect environmental impacts.

Designing also means promoting a culture of systems engineering and environmental sustainability, both internally among collaborators and externally, with the aim of building a shared awareness and language around building services and sustainability issues.

If until now the main goal has been the promotion of a new culture of systems engineering, the challenge for the future lies in consolidating this vision within a truly integrated engineering organisation, structured according to advanced models and principles, and able to engage with large-scale organisations at the international level.

For all these reasons, Manens believes that a sound gender equality and inclusion policy is necessary—one that brings value through diversity, benefiting everyone who works within and alongside Manens.

Therefore, Manens is committed to the following areas:

Culture and strategy: Manens promotes an inclusive culture that is sensitive to gender issues. The company is committed to fostering gender equality among its employees and collaborators and to creating a respectful and open working environment.

Governance: Manens is committed to ensuring a balanced representation of men and women in decision-making roles. Internal mobility and succession planning for managerial positions are encouraged in line with the principles of an inclusive and gender-equal organisation.

Processes: Manens reviews and adapts its internal processes to ensure that no forms of gender discrimination or lack of inclusivity are present.

Human Resources: Manens provides training programmes on gender equality and inclusion, and raises awareness among employees and collaborators on topics such as unconscious bias and workplace equality.

Opportunities for growth and inclusion of women in the company: Manens actively promotes the advancement of women—and of all genders—through professional development opportunities, mentoring, and leadership programmes, including equal representation of men and women as speakers and participants in events and conferences.

Gender pay equity: Manens is committed to ensuring equal pay for men and women performing equivalent roles and responsibilities, and continuously monitors salary data to identify any disparities.

Parenthood protection and work-life balance: Manens is committed to ensuring flexible working arrangements that support parenting and a healthy work-life balance.

Language: Manens promotes the use of inclusive and respectful language in all work settings (meetings, formal and informal verbal and written communications, policies, corporate regulations, Integrated Management System procedures, social media, etc.) with the aim of fostering a person-centred, non-discriminatory language that helps break down bias and stereotypes.

To take more effective action on all these issues, Manens is committed to the ongoing review of its HR policies and communication practices, including marketing and advertising activities, to clearly and transparently express the organisation’s intention to pursue gender equality, value diversity, and support women’s empowerment.

This policy is communicated and shared across all levels of the organisation and with all relevant stakeholders. It is also included in training and awareness programmes for company management.

Padua, 11 March 2025

Al fine di migliorare l’efficienza del processo di programmazione, progettazione, produzione, esercizio ed eventuale dismissione dell’opera, dal 2018 abbiamo ottenuto la certificazione BIM, relativamente ai processi di  progettazione e project management di opere di ingegneria, inclusa la gestione di ambienti di condivisione dei dati (ACDat . CDE) e utilizzo dei modelli informativi per attività legate alla gestione dei costi (5D).